http://blog.interimpartners.com/best-in-class.html Encouraging debate and discussion within the interim management sector Fri, 27 Aug 2010 15:51:36 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://blog.interimpartners.com/best-in-class.html/comment-page-1#comment-231 Mark Kitchen Wed, 04 Nov 2009 09:57:57 +0000 http://www.interimpartners.com/blog/?p=173#comment-231 Peter, Thank you for your response, it is good to hear an example of how professional Interim Managers work effectively across sectors and bring best in class expertise. Mark Peter,
Thank you for your response, it is good to hear an example of how professional Interim Managers work effectively across sectors and bring best in class expertise.
Mark

]]> http://blog.interimpartners.com/best-in-class.html/comment-page-1#comment-220 Peter Fisher Thu, 22 Oct 2009 09:09:34 +0000 http://www.interimpartners.com/blog/?p=173#comment-220 Like you Mark, I firmly believe in the benefits of cross fertilisation of skills across industries. I came to support services following lengthy periods in both retail financial services and utilities. I believe I was able to offer the businesses in support services a completely fresh approach to their sales & marketing efforts, particularly around all factos relating to the overall customer experience. This is of course not to say that they were doing things badly previously but being able to bring the experience of how other industries approach common issues and challenges proved to be invaluable to my client companies. Parcelforce for example, which was my most recent placement, were a strong profitable operation, but who needed assistance with developing their customer service and the overall culture of the organisation. Whilst they realised the requirement, they were also very aware that the skills just didn’t exist within their business, and only sparingly available within their wider industry. By applying the experiences and skills gained within the retail financial services and utilities markets I was able to make a huge difference to their customer service which had a direct and immediate effect on their bottom line via improved retention and new business effectiveness. Like you Mark, I firmly believe in the benefits of cross fertilisation of skills across industries. I came to support services following lengthy periods in both retail financial services and utilities. I believe I was able to offer the businesses in support services a completely fresh approach to their sales & marketing efforts, particularly around all factos relating to the overall customer experience. This is of course not to say that they were doing things badly previously but being able to bring the experience of how other industries approach common issues and challenges proved to be invaluable to my client companies. Parcelforce for example, which was my most recent placement, were a strong profitable operation, but who needed assistance with developing their customer service and the overall culture of the organisation. Whilst they realised the requirement, they were also very aware that the skills just didn’t exist within their business, and only sparingly available within their wider industry. By applying the experiences and skills gained within the retail financial services and utilities markets I was able to make a huge difference to their customer service which had a direct and immediate effect on their bottom line via improved retention and new business effectiveness.

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